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CB2

10 days a year.
31% more
revenue.

CB2 has run a referral program with Talkable since 2013. The breakthrough came from a simple insight: longtime customers need a reminder. Once a year, for 10 days, a limited-time campaign with a higher reward reignites the entire program.

Limited-Time Campaign vs. Standard
31%
More Referral Revenue
January campaign vs. standard program
20%
More Sharers
19%
More Impressions
18%
More Total Shares
Chicago, IL · With Talkable since 2013
31%
Revenue Increase
New customer revenue
20%
More Sharers
vs. standard campaign
10
Days Per Year
The entire campaign window
10+
Years with Talkable
Since 2013

Longtime customers don't need convincing.
They need a reason to act now.

CB2's standard referral program — $20 for the advocate, 15% off for the friend — runs year-round and performs consistently. But familiarity breeds inertia. Customers who've seen the offer dozens of times stop noticing it.

The solution: once a year, flip the script. For 10 days in January, the advocate reward jumps from $20 to $50. It goes up on the website header. It gets its own email blast to the entire customer list. Suddenly, everyone's paying attention again.

"Talkable have helped us speak to our customers, at scale, through a channel that we know our customers are receptive to."

AW
Alicia Waters
Head of Marketing, CB2
Standard Program (Year-Round)
$20
Advocate reward
15% off
Friend's first order
Limited-Time Campaign (10 Days / Year)
$50
Advocate reward
15% off
Friend's first order
Website header placement
Dedicated email blast to all existing customers
Results: +31% revenue, +20% sharers, +18% shares
The 150% higher reward ($20 → $50) activates dormant advocates who know the brand, trust the program, and just needed the right moment to share.

See what referrals can do for your brand.

Get a live demo, category benchmarks, and projected ROI specific to your program — in 30 minutes.

G2 Best Estimated ROI Mid-Market Summer 2026 G2 Loyalty Management Leader Summer 2026 G2 Easiest To Do Business With Mid-Market Summer 2026