American Eagle, Fashion Nova, PUMA, ALO Yoga, Kendra Scott, Shapermint, Native Shoes, Lunya & more. $125M+ in referral revenue driven.
Talkable launched LaserLove Rewards for LaserAway, joining loyalty and referral in one omnichannel member experience.
LaserAway needed a loyalty experience that could retain and engage customers online and in-store while making advocacy part of the member journey.
Talkable designed a tiered program with free and paid memberships. Paid members earn points twice as fast and can access more than $2,000 in value.
Customer surveys and polls identified the services and perks high-value LaserAway customers cared about.
The team then built rewards around those preferences, introducing customers to adjacent services and making redemption feel relevant to their existing purchases.
LaserLove Rewards includes a name-sharing referral campaign. Advocates can give friends a simpler way to access an offer, while the program keeps the referral experience connected to loyalty.
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