Enterprise referral for
Commerce Cloud

Native SFCC cartridge. Order-triggered referrals. Multi-site management. Built for brands that operate at scale.

Enterprise ecommerce needs enterprise referral marketing. Talkable's SFCC integration gives you native cartridge support, real-time order verification, and multi-site management.

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Integration Highlights

Native SFCC cartridge integration
Order-triggered referral events
Customer profile synchronization
Multi-site referral management
Enterprise security compliance

Resources

No engineering required Live in under 24 hours Dedicated support

What changes when you
add Talkable

Without Talkable

No native referral capability in SFCC
Manual referral tracking across storefronts
Disconnected customer profiles
Single-site referral management only
No real-time purchase verification for referrals

Native SFCC cartridge with full referral suite
Automatic order-triggered referral events
Unified customer profiles across all storefronts
Multi-site management from one dashboard
Real-time purchase verification including returns

Live in three steps

Install

Deploy Talkable's SFCC cartridge into your Commerce Cloud instance. Your SI partner or Talkable's team handles implementation.

Configure

Map customer profiles, set up order event triggers via SFCC hooks, and configure referral rules per storefront.

Launch

Referral program goes live across SFCC storefronts with post-purchase triggers, customer portals, and analytics.

What you can do with
Salesforce Commerce Cloud + Talkable

Post-Purchase Referral Trigger

Automatically prompt customers to refer friends after completing a purchase. Works natively with SFCC's order confirmation flow.

~135x ROI referred revenue for a single SFCC client

Multi-Brand Campaigns

Operating multiple brands on SFCC? Run distinct referral programs for each from one Talkable instance.

Loyalty + Referral Fusion

Combine loyalty with referral rewards. Points for referrals, tier-based incentives, unified experience.

Cart Abandonment Recovery

Re-engage cart abandoners with a referral incentive to complete their order.

Global Commerce Localization

Launch localized referral programs across regions with multi-currency and multi-language support.

Enterprise Analytics

Track referral performance in your enterprise BI stack alongside other commerce KPIs.

Frequently asked questions

Is the SFCC cartridge officially maintained?

Yes. Talkable maintains a native SFCC cartridge that integrates directly with your storefront via Commerce Cloud hooks.

Can I run different referral programs per storefront?

Yes. Multi-site management is a core feature. Each SFCC site can have its own referral rules, rewards, creative, and analytics.

How does order verification work with SFCC?

Talkable verifies referral-attributed orders in real time via SFCC order event hooks, including returns and cancellations.

See what Salesforce Commerce Cloud + Talkable
can do for your brand.

30 minutes. Real numbers. No fluff. We'll show you projected referral revenue for your specific business and industry.

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No long-term lock-in required to start

Flat fee, no percentage of revenue

Implementation handled by our team

Results-focused from day one

Fashion &
Apparel