CB2 has run a referral program with Talkable since 2013. The breakthrough came from a simple insight: longtime customers need a reminder. Once a year, for 10 days, a limited-time campaign with a higher reward reignites the entire program.
CB2's standard referral program — $20 for the advocate, 15% off for the friend — runs year-round and performs consistently. But familiarity breeds inertia. Customers who've seen the offer dozens of times stop noticing it.
The solution: once a year, flip the script. For 10 days in January, the advocate reward jumps from $20 to $50. It goes up on the website header. It gets its own email blast to the entire customer list. Suddenly, everyone's paying attention again.
"Talkable have helped us speak to our customers, at scale, through a channel that we know our customers are receptive to."
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